Terms and Conditions
1. Definitions of interest to the patient:
SITE – the domain https://chiromax.ro/ (hereinafter also referred to as the „Medical Platform”) owned by the private entity SC CHIROMAX SRL;
SC CHIROMAX SRL identification date :
HeadquartersGalati, Domneasca Street no. 82, Galati county
Company registration number: J17/1973/2004
TO: 17007143
SERVICE – the service provided in accordance with Government Emergency Ordinance No. 196/2020 amending and supplementing Law No. 95/2006 on healthcare reform, for the purpose of establishing a diagnosis, prescribing treatment, monitoring certain conditions or recommending methods of disease prevention, in a secure manner, using information technology and electronic means of communication;
Long-distance communication methods – any means which, without the simultaneous physical presence of the patient and the doctor, may be used to book appointments for future patients with a view to the provision of medical services, including electronic equipment and cable, fibre-optic, radio and satellite networks, and the like. For the purposes of this document, means of remote communication comprise electronic mail (e-mail), telephone and WhatsApp;
THE CONSULTATION – the consultation that takes place with the physical presence of the patient at the CHIROMAX SRL clinic. Appointments for this type of consultation are made directly on this website, in the „Appointments” section, or at the CHIROMAX clinic, according to its imposed rules and conditions;
PATIENT – a person who has or gains access to the Service and receives the medical services provided by the Medical Unit;
INFORMED CONSENT FORM – the patient’s consent to the provision of medical services, in the form set out in OMS 1411/2016 (the form for expressing the patient’s informed consent);
SCHEDULING – an electronic document through which the Patient transmits to the Medical Unit, via the Website, their intention to purchase the medical services available through the Medical Platform;
PERSONAL DATA – any information relating to an identified or identifiable natural person (“data subject”); in principle, personal data includes: the person’s first and last name, address, email address, personal numerical code (CNP), telephone number, patient diagnosis, test results, medical conditions, etc. Personal data (including sensitive data) processed for the purpose of fulfilling this contract will be handled within the scope of the Privacy Policy;
PERSONAL DATA CONTROLLER – means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. In relation to the Medical Platform, the role of data controller is held by the commercial company CHIROMAX SRL;
Processing – any operation or set of operations carried out on personal data (whether or not by automated means), namely the collection, recording, organisation, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure, dissemination, making available, alignment, combination, restriction, erasure, destruction, etc. (representing any kind of operation relating to personal data, including sensitive personal data);
2. General
2.1. These Terms and Conditions comply with the provisions of the legislation in force governing the provision of medical services, healthcare reform and e-commerce, as well as the provisions of the contracts entered into by CHIROMAX SRL with its partners.
2.2. Please read this document carefully to avoid any undesirable or unpleasant consequences which the Patient may perceive as having a negative impact on their data and/or the information provided to the medical facility.
2.3. Access to the medical service is via the public website https://chiromax.ro/. .
2.4. Should the Patient not agree with and/or not accept this document, they shall send an email to dpo@chiromax.ro, stating their reasons and/or requests for any changes to be made.
2.5. As a general rule, the Medical Platform is intended solely for Patients with full legal capacity (natural persons who are at least 18 years of age and are legally capable of contracting for services or products). Legal representatives of minors or persons lacking legal capacity may contact the Medical Centre on behalf of the persons they legally represent.
2.6. The CHIROMAX SRL medical centre respects the rights of patients as set out in the Patient Rights Act No. 46/2003, as subsequently amended and supplemented, including informing patients about the technical means of data transmission and data security. Further information regarding the technical and organisational measures implemented by the data controller in relation to data processing carried out via the Medical Platform can be found in the Privacy Policy.
2.7. Medical services provided with the help of https://chiromax.ro/, separate from the provisions of Law no. 46/2003, the following requirements provided by GEO no. 196/2000:
- (a) establishing the identity and professional status of the doctor providing these services;
Further information about the doctor can be found on the medical platform: https://chiromax.ro/echipa-noastra/. .
- (b) informing the patient about the medical services available, the purpose and implications of the medical procedure, and the methods used to carry it out, including the technical means used for data transmission;
The medical services available relate to consultations within the scope of SC CHIROMAX SRL’s specialisation; the aim and scope of these services are to establish a diagnosis, determine treatment and/or identify the necessary measures for the prevention of diseases and their complications, all with a view to promoting the patient’s health. The technical means used for data transmission are email, telephone and WhatsApp.
- c) respecting the patient's right to give free and informed consent;
Before the consultation, the patient provides informed patient consent in the form required by current legislation.
- (d) respect for medical confidentiality;
- (e) ensuring that the technical conditions for data transmission and the conditions for the processing of such data by the doctor are in place, so as to guarantee the confidentiality of the data;
The medical facility, in its capacity as a personal data controller, makes every effort to implement and constantly update the technical and organisational measures put in place to ensure the security of the data provided by patients for consultation purposes.
- f) securing and entering documents resulting from these services into the patient's electronic health record;
- (g) ensuring the continuity of healthcare.
2.8. The medical services provided by CHIROMAX SRL are offered on a non-discriminatory basis to any person for the diagnosis, treatment and prevention of illnesses and accidents, medical research and assessment, as well as for the ongoing support of healthcare providers, all in the interests of promoting health.
2.9. Any Patient wishing to receive medical services or consultations at CHIROMAX SRL agrees to comply with these principles and rules. By making an appointment, or by presenting yourself and agreeing to be registered on the list of patients who have attended for a medical service at the CHIROMAX SRL clinic, you are agreeing to comply with these Terms and Conditions.
2.10. Please note that, depending on changes to legislation, the services we provide and the locations where we offer these medical services, this document may be subject to amendment; the Medical Unit will always publish the updated version of the Terms and Conditions on the Medical Platform.
2.11. Scheduling is validated upon completion of the dedicated form on the Online Consultations page and telephone confirmation.
3. Privacy Policy
3.1. As the data controller, the Medical Unit makes every effort to ensure that your personal data is protected and that your privacy is respected by implementing the necessary measures provided for by current data protection regulations, including General Data Protection Regulation (EU) 2016/679 and Law no. 190/2018 on the application of the Regulation, as well as best practices and recommendations from the National Supervisory Authority for Personal Data Processing. For more details, we invite you to read in full Privacy Policy.
4. Consultation Policy
4.1. Medical Services
4.1.1. All fees for services presented on the Medical Platform are expressed in lei (RON).
4.1.2. Invoicing for purchased medical services is done exclusively in RON using the information provided by the Patient (surname, first name, and address). The medical facility is not responsible for the accuracy of the information provided by the Patient for the invoice. All invoices are issued and recorded automatically and included in fiscal reports.
4.1.3. In the unlikely event that the Medical Unit is unable to honour the Service as per the Appointment, it shall inform the Patient (either via agreed communication channels or by posting an information message on the Medical Platform). The Medical Unit assures the Patient that such situations are not frequent. Reasons underlying such notifications include, but are not limited to: situations where technical conditions do not permit the consultation, participation in scientific and professional training events, or other objective reasons. The Patient understands and accepts that the Appointment may be rescheduled when the doctor provides care in medically prioritised cases or in cases requiring increased medical attention/supervision.
4.2. Programming
4.2.1. The medical unit cannot be obliged to maintain a certain price except for appointments made (completion of the form and acceptance of the Terms and Conditions), unless the displayed price is derisory, as a result of technical issues. The price displayed on the medical Platform at the time of the appointment request may be modified up until the actual consultation takes place.
4.2.2. By completing the relevant form, the Patient confirms that all the information provided by them, which is necessary for the process of purchasing medical services, is accurate, complete and true at the time the Appointment is made, and the Patient understands and agrees that the Medical Centre is exempt from liability should it be unable to honour the booking made.
4.2.3. The medical facility may refuse an Appointment even without prior notification to the Patient, in the following situations:
4.2.3.1. The patient behaves in a manner that is contrary to public decency and good faith in relation to medical care, or exercises the rights provided for by the legislation governing patients’ rights in an unreasonable manner, contrary to good faith;
4.2.4. The medical facility shall issue and provide the Patient with all necessary documents certifying the Patient’s purchase of medical services in accordance with the legislation in force. The invoice issued shall contain all the mandatory details in accordance with Article 319 of Law No. 227/2015 on the Fiscal Code, whilst also taking into account the applicable provisions regarding the protection of personal data.
4.2.5. Appointments made online are only confirmed following a telephone call, using the details provided by the patient when completing the form. The patient is solely responsible for the accuracy of the details provided in the appointment form.
4.2.6. Patients may, as a rule, access medical services from Monday to Friday, exclusively on the basis of appointments made in advance, in accordance with the published timetable and the terms and conditions communicated periodically, which are available on the Medical Platform.
5. Litigation
5.1. By using, visiting or viewing the medical services etc. on the Medical Platform, the Patient agrees to comply with at least the provisions of this document, „Terms and Conditions”.
5.2. Any dispute arising between the Patient and the Healthcare Facility in relation to this document shall be resolved amicably. If this is not possible, the dispute shall be settled by the competent court in accordance with the applicable legal provisions.
6. Final provisions
If any of the above clauses are found to be void or invalid, for whatever reason, this clause shall not affect the validity of the other clauses.
6.2. The medical facility reserves the right to make any changes to this document, as well as any modifications to the Site/its structure and any content without prior notification to the Patient.
6.3. The sending of notifications, invoices and correspondence with the Patient by the Medical Unit shall be made to the contact details specified in this contract or provided via other channels agreed by the Medical Unit and recorded in CHIROMAX SRL’s IT system; these details shall be updated in accordance with the information provided by the Patient at the time of accessing the Medical Services.
6.4. For medical emergencies (an emergency as defined from a medical perspective – a medical or surgical condition that begins suddenly and is characterised by symptoms of sufficient severity, and for which a prudent doctor, possessing medical knowledge and acting in good faith and in accordance with international medical standards, would consider that failure to provide immediate medical attention would lead to serious physical impairment or death), we recommend that you go to the nearest emergency medical facility. CHIROMAX SRL is not authorised as an Emergency Department, as defined by law.
6.5. Access to medical services offered by CHIROMAX SRL is limited by their availability and is subject to the access rules for each service, with the Terms and Conditions mentioned herein applying to this situation.
6.6. If the patient attends a consultation, they must have the following to hand at the time of the physical examination: a valid identity document and any relevant previous medical records (medical test results, discharge summaries, medical letters, ultrasound reports, CT/MRI reports, etc.), as such documents are necessary for an accurate diagnosis and for determining an appropriate and comprehensive treatment plan or medical recommendations.
6.7. Patients understand and accept that information regarding medical services and their prices, particularly in relation to the Medical Centre’s partners, obtained via telephone booking or on the website, is for information purposes only. They should refer to the price list displayed at the reception areas of CHIROMAX SRL’s partners. Depending on the specific nature of each medical case and the medical services actually provided, the final price may vary. Should it be necessary to provide additional services beyond those already paid for, these will be settled at the end of the consultation.
6.8. Patients and CHIROMAX SRL are obliged to be familiar with and comply with the applicable legal provisions, namely Law 95/2006, Law 46/2003 and related legislation; patients may not plead ignorance of the law as a defence.
6.9. CHIROMAX SRL aims to provide medical services of the highest quality standards. In exceptional cases, the outcome of services provided by CHIROMAX SRL's medical staff may differ from the outcome desired by the Patient. We remind you that medical obligation is an obligation of diligence, at the current level of knowledge, and it is impossible to guarantee the outcome of the services offered. The patient always has the right to receive a second medical opinion.
6.10. Patients may, as a rule, access medical services in accordance with the clinic’s opening hours, as set out on the website https://chiromax.ro/. .
7. Contact details and other information
7.1. If you have any questions or suggestions regarding our medical services, please contact us on +40 236 491 112, during Patient Services opening hours, or by email at: contact@chiromax.ro .